10 Challenges When Starting an Ecommerce Business and How You Can Overcome Them
As we transition everything online, e-commerce is a new business model where consumers can go online shopping. Every product or service is accessible as they don’t need to go to physical stores anymore. But for business owners who want to venture and start their own business, there are some challenges that you will encounter along the way.
So, for a company to prosper, it is essential that you know the challenges when starting an e-commerce business.
Let us look into the ten e-Commerce Challenges when starting a business.
Cyber security is essential as the system may be the target of cyber hackers, and they can steal data in many ways. These attacks could result in a loss of revenue, data, and maybe online visibility. Once the cyber hacker steals it, it’s not just you, the seller, who is harmed but also your customers’ personal information. It could also tarnish the reputation you want to build and have worked hard to establish.
Marketers should be vigilant in facing threats and safeguard themselves from unexpected personal and financial data breaches. In a report, Mercado Libre, a Latin American e-commerce company, had its servers hacked and disclosed information on 300,000 members.
So, how do hackers find your e-commerce business?
In an article published by BlueSnap, eCommerce data thieves frequently seek out easy-to-get data. eCommerce websites that use famous open-source languages or softwares are the examples. Suppose an attacker discovers a weakness that they can exploit. In that case, they will look for every website that uses a library, or program and use them to steal data, introduce malware, or gain system control.
The key is to secure the website to avoid data breaches. Here are the following steps:
install a file integrity monitoring program.
- use intrusion detection systems, use intrusion prevention systems
- IT officers should be updated and well aware of security issues to respond immediately if a data breach occurs.
Better Customer Experience
The totality of transactions and engagements that occur or exchanges between a consumer and your business, as seen by the customer, is the eCommerce customer experience.
Pleasing customers is crucial because they keep a business alive. Their viewpoints and experiences can build or break a business. According to Hiver’s research, while making a purchasing decision, 66% of customers consider a company’s customer service reputation. If customers have a terrible experience, they are likely to move elsewhere, and regaining their business may be tricky. Customers who experienced satisfaction with your business are more likely to return and tell their friends about it.
A great product isn’t enough to stay afloat, let alone thrive. Yes, the items you sell have a significant impact on your company’s future performance. However, product quality isn’t enough to attract, engage, and retain eCommerce shoppers. As they shop online, they do not have a real perception of the product, so you need to market it through photos.
In reality, product quality is no longer the primary motivation for consumers to choose a particular brand. By today’s standards, providing a valuable overall experience to your eCommerce clients is far more vital.
Designing a website is a difficult task. You must ensure that visitors understand all of your site’s key functionalities and that your database data flows smoothly. It is also critical that your website appeals to your customers and provides a fantastic experience. Your product images must be of good quality. You may utilize Removal.AI to turn your photographs into art, visual graphics, and catalogs to provide an excellent buying experience. It has the potential to help your fledgling company succeed.
Another e-Commerce challenge is cart abandonment. When a potential consumer starts the purchase process for an online order but abandons it before finishing it, this is known as shopping cart abandonment.”
If a product is in a customer’s shopping basket, but they never complete the transaction or are not “checked out,” it is labeled “abandoned.”
Yes, practically every e-commerce company goes through this; you are not alone. In today’s marketplace, over 70% of carts are abandoned, according to BlueCart. As a marketer, you’d be curious about why this occurs, and you’d want to know how to avoid it.
Don’t disappoint yourself. Keep in mind that a customer saw the value in what you have to offer. It’s impossible to avoid cart abandonment. On the other hand, customers do this for a variety of reasons. Customers may view the goods they add to their virtual shopping basket as potential future purchases. Another reason to fill your shopping cart is to keep an eye out for lesser pricing while regularly checking the cart. Some persons feel decisional conflict during the post-purchase phase, or the checkout process may be too stressful for them.
Send them an email or text message reminding them that the item is still in their cart to make up for missed revenue. You must personalize it for clients to feel a connection with the company, and once they arrive on-site, you must greet them and return them to where they left. You may also offer them discounts and a chatbot where they can get answers to their questions.
Maintaining Customer Trust and Loyalty
As loyalty and trust are critical factors in a relationship, it also applies to business. Maintaining customer trust and loyalty is a challenge when you’re just starting a business. Customer loyalty refers to a customer’s commitment to your brand. A loyal customer will always select you above your competition, whether it’s because of your superior customer service, unrivaled product range, or any other distinguishing feature.
Customers want a brand that cares about their needs in a timely and appropriate manner. Thus, being available to address their issues by allowing them to easily send a message for support is greatly appreciated. Whether it is via a chatbox or through social media, customers may get a sense of who the company is and how it engages with them.
It is also critical that brands keep their promises. If a business claims to be able to deliver a product in a week, but it takes two, the customer may feel duped and lose faith. When a company advertises that your product arrives in ten days but only takes five, the company gains credibility. Brands that exaggerate or create unrealistic expectations will always bite them where it hurts the most: trust—customers who trust and stick with brands that under-promise and over-deliver will stick with them.
Achieving Better Conversions
According to a study done by Brent Coker, a marketing professor, customers trust e-commerce companies 30% less than brick and mortar stores. How can they be confident that your firm exists, even if they presume that product photographs represent actual products? If they ever receive the thing they ordered, who can they complain to if it doesn’t?
Because trust is a fundamental barrier to conversions on an e-commerce website, overcoming it can increase conversions. Why is CRO important for eCommerce business? Companies can have long-term, continuous growth by getting more out of existing traffic and leads . Conversion rate optimization (CRO) can help with this.
Where may the CRO strategy be implemented? It is possible to optimize the homepage, pricing page, blog, and landing page. CRO must be applied strategically to your website. CRO tests are available on landing pages.
CRO testing is fueled by traffic since marketers can receive no feedback without it. Of course, having traffic isn’t enough; you’ll need a lot of it to conduct regular and accurate CRO testing. A pool company doing a CRO test from spring to summer will almost certainly provide erroneous results due to seasonal changes in user intent. As a result, businesses should focus their conversion rate optimization efforts on pages with significant traffic.
Buying, keeping, and regulating pricing are all part of inventory management. Dealing with so many things in a firm may be challenging for a marketer. Many organizations lack knowledge when it comes to inventory management. When they lack the essential strategies and mechanisms, even large enterprises confront this problem.
The e-Commerce inventory management is the process of calculating the quantity, location, and price of products available from your company. Business owners may use technology to optimize warehousing activities and make better financial decisions. Everything else falls into place once you know how much inventory you have.
Using inventory management, we can monitor what products are overstocked, in stock, understocked, and out of stock, allowing us to overcome this e-Commerce difficulty.
Inventory management is directly tied to financial management. Correct inventory control in any large warehouse provides you a bird’s-eye perspective of the amount of revenue potential from each pallet and avoids difficulties inside the warehouse.
Setting up the best price and shipping fees
The next eCommerce challenge is on how you can set the pricing of your products or how you can sell while being competitive. Lowing the price could lead to more buyers but the profit will be sacrificed. When you set higher prices for the product, your customers will always choose the market where they can save money and avoid spending too much for a product.
Pricing products is a difficult task. People nowadays know how to discern and they will search for competitive prices. It’s a good thing that manufacturers give you the pricing method, known as the Suggested Retail Price or (SRP). You can pattern your own prices and find a strategy where you can earn more.
Another concern is on how you can have the products delivered to your customers through shipping. You can search packaging materials, and compare different shipping providers and shipping fees until you discover a decent low-cost provider. Also, use durable packaging materials to ensure that products are sent safely and without compromising their quality.
At the end of the day, your success is determined by people, if you satisfy them through prices and shipping costs, it is more likely that they will shop again. Fulfillment and customer satisfaction matters.
Shipping and Delivery
As a marketer, you will almost certainly be charged high shipping rates whether you ship large or small quantities of items. Customers, of course, desire reduced shipping rates, but the expenditures must be met. Typically, the corporation bears this burden, and you’re stuck deducting transportation costs from your total income. You will occasionally have extended shipment periods, regardless of how much you pay for shipping. Purchasing expedited delivery should, in principle, solve this problem, but this isn’t always the case, it can make or break sales, depending on the nature of your firm.
Another eCommerce challenge is that customers essentially want immediate access to their buys without leaving their houses. It’s driving eCommerce stores to create ever-shorter delivery windows to beat the clock.
It’s also why most companies now provide same-day or next-day delivery. You must also boost the speed of your operations if you want to cut time to delivery and offer speedier fulfillment. The solution is to make the delivery procedure more efficient. You must be prepared to obtain the buy from your supplier, package it, and load it onto a transport vehicle as soon as a consumer completes the checkout process.
Finding the Best Tools
Another challenge is finding the best commerce tools to extend e-commerce websites’ functionality with a lot of tools and software available. E-commerce enterprises that already have an e-commerce platform or only wish to focus on one aspect of their e-commerce strategy, such as customer care, use e-commerce tools to improve the efficiency and productivity of their business processes.
You can use tools to boost marketing strategies, increase consumer conversion, keep up with growing demand and firm size, and capitalize on recurrent or loyal clients. Existing e-commerce websites use e-commerce technologies to improve their operation, communication, and conversion techniques one best example of this is Shopify, widely used by marketers.
Increased Demand for Personalization
When offered to millions of unique customers using private data, competitors will struggle to recreate highly personalized customer experiences. When done right, such experiences can help companies stand out and gain a long-term competitive advantage. Moreover, according to McKinsey.com, customized experiences boost customer loyalty and revenue.
According to a Forbes report, 98 percent of marketers believe that customization improves client relationships. Personalization has a substantial impact on providing greater customer experiences, enhancing loyalty, and giving rise to measurable ROI, according to 70 percent of these marketers, as cited in the 2019 Trends in Personalization Report by Researchscape International and Evergage, Inc.
While new technology allows for more precise personalization of messaging, marketers confront more significant obstacles in terms of both tightening rules and the difficulty of storing all of that customer data. Marketers must walk a tight line between personalization and privacy to capitalize on this strategy in 2022 successfully and beyond, consistently placing the consumer at the center of their efforts.
Now that you know about the e-Commerce challenges for start-up businesses, you can reflect on which among the above mentioned is present in your business and follow the tips. You may find out what works best for you.
You can do research and turn your data into insights and knowledge to develop market strategies. Marketers should be well equipped in this highly competitive world. If you keep on building up your business with an efficient workforce and analytics, you will be prepared for the upcoming challenges.